At PSG Security, we employ a customer-centric approach based on continuous value creation and demonstrable support components.
Our commitment to upholding high standards across the various elements underpinning our service quality ensures we provide incomparable and invariable serviceability and support for our clients.
Our approach to security is personal and focused on making sensible connections. We help you define the level of service that works for you, assign a team that matches your objectives, and see that the optimum outcome is achieved.
At the foundation of PSG’s on-going commitment to continuous development of skills and performance is the PSG Academy.
At PSG Academy, we provide high quality and comprehensive training which has been instrumental in the development of our personnel.
Our trainers actively work across their respective disciplines and are carefully selected for their expertise and professional conduct.
We provide training in the following areas:
- Customer Service
- Conflict Resolution
- Situational Awareness
- Licensed premises and RSA training
- Incident Management and Reporting
- Risk Management
- Counter-Terrorism Awareness
- Suspicious Packages and bomb Threats
- Armed Robbery Awareness
- First aid courses
Managing risk is the process of identifying, assessing and controlling threats. These threats, or risks, could stem from a wide variety of sources, including financial uncertainty, legal liabilities, strategic management errors, accidents and natural disasters.
By implementing a risk-based approach and considering the various potential risks or events before they occur, PSG and its clients can save money and protect their future. This is because robust risk management will help a company establish procedures to avoid potential threats, minimize their impact should they occur and cope with the results. This ability to understand and control risk enables us to be more confident in our business and security decisions.
Some of the ways in which we do this are:
- Measure risk always
- Proactive approach
- Creating a safe and secure work environment for all staff and customers.
- Increases the stability of business operations
- Performance management
- Risk assessments
- Threat assessments
PSG Security security operatives monitor site security systems, building management systems and CCTV (closed-circuit television systems). Our Security operatives complete specific training includes the operation, monitoring and testing of security cameras, monitoring systems, alarm panels and communications.
Quality assurance is a perpetual focus of our service offerings. PSG’s unwavering commitment to quality assurance and ongoing improvement ensures that our service delivery and compliance is always maintained at the highest possible level. This is demonstrated by the various certifications we currently hold, including:
- ISO Certification in 9001:2015, 45001:2018, 14001:2015
- CM3 Safety Certification
- Corporate Membership with Australian Security Industry Association Limited
- Management Team Memberships with ASIS International
- Relevant Insurance Policies
PSG is committed to providing well-trained and duty-ready security personnel, who are not only equipped to mitigate the operational risks associated with their roles, but also provide additional client support whilst enhancing the customer experience.
To support this undertaking, our highly experienced training team have developed a cutting-edge online Learning Management System that allows us to deliver trackable educational modules, as well as internal memorandums, industry updates and other relevant communications, ensuring our teams remain prepared and well-informed.
This is bolstered further by our management team, who mentor, educate and guide our field personnel towards elevated levels of proficiency.
TECHNOLOGY & INNOVATION
The needs of our customers are constantly evolving, and so are our capabilities and capacity to provide turnkey solutions. A key point of difference with PSG is our adoption and implementation of existing and emerging technology-based means to enhance performance, reduce liability and improve productivity. This includes but is not limited to:
- Digital reporting systems
- Performance and ROI tracking
- Mobile Visual Recording Devices
- Integration of Artificial Intelligence
- Online Training Platform
PERFORMANCE AND PURPOSE
Our people are propelled by their purpose of safeguarding our clients and their assets. It is a responsibility we gladly accept and take seriously.
To ensure we always deliver what we promise, we have implemented an approach of integrating performance with purpose. This requires every task we are assigned to be clearly defined on how it relates to our roles as effective providers of security and the overall objective of securing our clients and their assets. This approach has had a profound impact on the effort and performance level of our personnel whilst ensuring all tasks are performed with the utmost care and attention.
We spruik a talented and dynamic management team with over 100 years of collective experience at all levels of the industry.
Our hard-earned experiences afford PSG the ability to efficiently comprehend client expectations and deliver quality service without the need for assimilation.
Members of our team are widely regarded as industry leaders in various aspects including Operations, Risk Management and Training & Development.
The specialist knowledge we have acquired can also be attributed to the various industry associations and bodies our management team have held long-term memberships with, including:
- ASIS International
- Institute of Strategic Risk Management
- Australian Institute of Company Directors
- International Association of Counter-Terrorism and Security Professionals
At PSG we proudly champion diversity and inclusion. This is evidenced by our team composition, which brings together a select group of professionals with a wide assortment of experiences, skills, and perspectives, as well as a unified commitment to PSG’s mission and values.
This approach not only cultivates a positive workplace culture, but also provides PSG with the capacity to offer encompassing solutions to safety and security risks, whilst also availing to our clients a wider array of resources and applications beyond the typical security services range.